Returns & exchanges

For hygiene and safety, beauty products must be unopened, unused, and in their original sealed packaging to be eligible for a change-of-mind return.

Please keep proof of purchase and all included packaging.

Returning an eligible item costs you nothing: there is no return shipping fee or restocking fee. Contact us within 14 days of delivery and we'll tell you how to send it back.

Contact us within 48 hours of delivery with your order number and clear photos. If an item arrived damaged, defective, or incorrect, we'll arrange a replacement or refund as appropriate.

Approved refunds are sent to the original payment method where possible. Bank processing times vary; cash-on-delivery refunds may require a supported transfer method.